FAQ
 

FAQ / Support Center

What parts have been replaced in your cartridges ?

Our factories will utilize new parts whenever possible, including imaging units(drums), blades, mag rollers, chips and graphics quality toner powder for monochrome toners and chemical toner for color models. This means that the cartridges contain up to 80% new parts and we can maintain an overall defective rate of under 2%.

What certifications do your factories hold ?

All of our factories are ISO 9001 and ISO 14001 certified, and most of them are STMC certified as well. Every cartridge is individually print tested at the factory prior to packing to help insure our low defect rate.

What is the warranty on your cartridges ?

All of our cartridges are warranted to be free from defects in material, workmanship and performance for a period of 1 Year from the date of purchase. If, at any time, Supplies Wholesalers compatible parts and supplies fail to perform according to the aforementioned, Supplies Wholesalers will replace the item or credit the full purchase price.

Do you offer custom labeling on each toner box ?

Yes, for dealers that average at least $1,000 per month in purchases we'll provide free labeling on each toner box before shipping. The label template is full color and can include your company logo, phone number and reordering information. Check with your rep for details.

How is the page yield of a cartridge calculated ?

Cartridges rated page yield(number of pages printed) are always based on a 5% page coverage, which is a standard business letter. For example if a cartridge is rated to yield 10,000 pages at 5% and the user is actually printing with a 25% page coverage(a typical newsletter) than the cartridge will only yield 2,000 pages due to the higher amount of page coverage (25% versus 5%).

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Terms and Conditions of Sale

Order Placement & Minimums
There is a $50 minimum on all orders. An additional $3 service charge will apply to any orders not meeting the $50 minimum.(Except orders that are placed online). Orders may be placed by calling us at 1-866-817-8795 or 775-852-8402, by email at sales@SuppliesWholesalers.com or on our websites wholesale only store once you've received a login & password from your account rep. Payment Terms(on approved credit) are Net 30 days. We also accept Visa, MasterCard, Discover and American Express with no surcharge. For the 48 states we offer FREE UPS-Ground shipping for all orders over $200(under $200 is only $7.90), 2nd Day Air is only a flat $6 Extra(up to 30 lbs, then .85/lb over 30 lbs), Overnight is only $11 extra(up to 30 lbs, then .85/lb over 30 lbs.) We have heavily discounted 2nd Day Air rates for AK/HI/PR, check with your rep for details. All orders are subject to acceptance and confirmation by Supplies Wholesalers.

Shortages & Damaged Shipments

All shortages and damages from UPS, UPS or other freight carriers must be reported to Supplies Wholesalers within 48 hours of delivery. All trucking company freight shortages or damages must be filed at the receiving site with the trucking carrier. If you receive product that has been obviously damaged in transit, please refuse the delivery. If you notice a shortage or damage after the carrier has left your premise, you must file a claim with the carrier according to their policies.

Warranty

Our remanufactured and compatible cartridges for copiers, printers, and fax machines are warranted to be free from defects in material, workmanship and performance for a period of 1 Year from the date of purchase. If, at any time, Supplies Wholesalers compatible parts and supplies fail to perform according to the aforementioned, Supplies Wholesalers will replace the item or credit the full purchase price. Supplies Wholesalers warranty coverage does not include freight related damage or improper installation, storage, or abuse of the products. Supplies Wholesalers liability is limited to the value of the product that is sold. Supplies Wholesalers will not be held liable for incidental consequential damages of any kind. Buyer accepts full responsibility for use of said product.

All returned cartridges are weighed and compared against the full and empty weight, if a cartridge is found to have less than 10% of the original toner or ink, then no refund will be given.

Defectives

All defective returns must be pre-authorized by Supplies Wholesalers and have a Return Authorization(RA) number. All returns without an RA number will be refused. Please contact your sales or customer service representative to complete a Defective Merchandise Claim Form. Supplies Wholesalers will credit or exchange the defective product after receipt and inspection of the merchandise.

*Supplies Wholesalers is not responsible for typographical errors. Price, availability, terms and conditions are subject to change without further notice.

Product Returns

Prior to returning any merchandise (defective or otherwise), customers must contact Supplies Wholesalers Customer Service to obtain a Return Authorization(RA) number and shipping instructions. All non-defective returns must be in resalable condition and in the original packaging. Please do not mark, or write address or Return Authorization Number on the outside of the original packaging. A 15% restocking fee will apply for all non-defective returns. Returns are only accepted within 30 days of the original invoice date. Return Authorization(RA) numbers are valid for 15 days from date of issue. All returns are subject to inspection by Supplies Wholesalers on the resell condition, and credit will be issued after the product has been received and inspected. All return freight shipping charges will be the responsibility of the customer, unless the error was due to Supplies Wholesalers. All sales made on special order, non-stock items, closeout or discontinued items are final and are not returnable.